Our Policies
We welcome your business and want to help make it easy to make regular purchases with us. To ensure everything runs smoothly, here are a few simple guidelines to follow when applying for credit with us:
1. You must have a Provincial Sales Tax Certificate in order to make purchases. Florists Supply Ltd. will not sell to the general public, in the best interests of its retail customers.
2. To apply for credit privileges, obtain a Credit Application by contacting your local Florists Supply branch.
3. Make purchases with cash, debit, credit card or C.O.D. until your credit is approved.
4. If Credit is approved, a Credit Limit that is mutually agreed upon by Florists Supply Ltd. and the Customer will be established. We expect Credit Limits to be adhered to. Credit Limits will be viewed on a continuous basis to ensure their adequacy. You may request an increase to your Credit Limit at any time. Florists Supply Ltd. will review your situation, particularly your current payment habits, prior to granting an increase.
5. If Credit is approved, the terms are 30 days from statement date. Our month end cut-off is the last working day of each month, and statements are mailed the next day. Please ensure that we receive your payment no later than the 30th of the following month. Otherwise, 2% interest will be charged on any portion of your account outstanding over 30 days. For your convenience, payments may be made to any of our branches.
Payment within the stated terms is important for the following reasons:
(a) Since many of our products are bought and sold by our Customers within the same month, keeping your account current with us will ensure proper matching of your cash inflows and outflows.
(b) You will avoid service charge penalties of 2% per month (effective annual interest rate of 24%).
(c) Florists Supply Ltd. will be able to keep its inventory financing charges to a minimum and can in turn continue to provide you the lowest possible prices for quality products.
6. If any invoices are outstanding over 60 days, Florists Supply Ltd. reserves the right to revoke your credit privileges and impose C.O.D. terms.
We believe these guidelines are fair. We want to ensure they are clearly understood and followed by our customers. If you have any questions please feel free to contact us. A copy of our Credit Application can also be obtained from any of our branches, or you may print a copy for yourself.
Our return policies differ for florists' supplies and fresh cut flowers.
Returning Supplies
Supplies should be returned in the original packaging within 15 days of invoice date in order to receive a credit note for the product. Supplies should be returned in the same condition as purchased; any merchandise with signs of use will not be accepted. Florists Supply Ltd. reserves the right to charge a 20% re-stocking fee for returned merchandise.
Supplies may be returned to the location the purchase was made from. If shipping a return please notify the service desk so they are aware the return is coming. Shipping charges for returned items are the customer's responsibility and are not refundable.
Florists Supply Ltd. is not responsible for loss due to damage or delay in transit as goods travel at the buyers risk and orders are accepted on that basis only.
Returning Fresh Cut Flowers
Quality issues should be reported to your Customer Service Representative within 48 hours of receipt of product for a credit to be issued.
Florists Supply Ltd. is not responsible for loss due to damage or delay in transit as goods travel at the buyers risk and orders are accepted on that basis only.
With any credit request, providing the invoice number that the product was purchased on will help us promptly process your request.